1. Overview
This policy explains how OpenReel ("we", "us") collects, uses and protects personal information when you use reel.openrouters.work and the related workspace (the "Service"). OpenReel is operated by an independent developer; contact [email protected].
2. Information we collect
- Account information: the email address and sign-in credentials you provide when registering.
- Content you submit: images, text, story descriptions and other material you upload or enter, and the videos and results generated for you.
- Order information: the credit pack you bought, the amount, order status and credit balance changes. We do not collect or store full card numbers; payment details are handled by Creem.
- Usage and device information: IP address, browser type, access times and activity logs, used for security, abuse prevention and troubleshooting.
- Communications: the content of emails you send to [email protected].
3. How we use information
- To provide, maintain and improve the Service, including processing your generation requests and delivering results.
- To process orders, credit issuance and refunds.
- To automatically moderate inputs and generated content, enforce the Acceptable Use Policy, and prevent abuse and fraud.
- To respond to your inquiries and send service notices (orders, security, policy changes).
- To comply with legal obligations and protect our rights and those of others.
4. Payment information
Payments are processed by Creem, our Merchant of Record. When you pay, Creem collects and processes your payment and billing information under its own privacy policy. We only receive information needed to fulfil your order, such as order status, amount and your email.
5. Sharing of information
We do not sell your personal information. We share it only:
- With Creem, to complete payments, taxes and refunds.
- With third-party model and infrastructure providers used to deliver video generation, limited to what is needed to process your request.
- When required by law, court order, or to protect rights and safety.
- In connection with a business transfer such as a merger or acquisition; we will notify you in advance.
6. Retention
Account and order information is kept while your account is active and for as long as the law requires. Retention of submitted material and generated results is described in the workspace, and you may request deletion. Log data is kept only as long as needed for security and compliance.
7. Cookies and local storage
We use cookies that are necessary for sign-in sessions, and browser local storage to remember your interface preferences such as dark or light theme. We do not use cookies for cross-site advertising tracking.
8. Your rights
Subject to applicable law, you may request access to, correction, export or deletion of your personal information, or object to or restrict certain processing. Email [email protected] and we will respond after verifying your identity.
9. Security
We use reasonable technical and organizational measures, including encryption in transit and access controls. No method of transmission or storage over the internet is completely secure.
10. Minors
The Service is only for users aged 18 and over. We do not knowingly collect information from anyone under 18; if we learn we have, we will delete the account and data.
11. International transfers
Your information may be processed in countries other than where you live. Where required by law, we apply appropriate safeguards.
12. Changes and contact
We may update this policy. Material changes will be announced on this page or by email. For privacy questions, contact [email protected].