1. Acceptance of terms
By accessing or using OpenReel (the "Service") you agree to these Terms and to the Privacy Policy, Refund Policy and Acceptable Use Policy. If you do not agree, do not use the Service. OpenReel is operated by an independent developer; contact [email protected].
2. Eligibility and accounts
- You must be at least 18 years old and have the legal capacity to enter into these Terms.
- You must provide accurate registration information, keep your credentials safe, and you are responsible for activity under your account.
- Each account is for your own use. You may not sell, rent or transfer your account.
3. The Service
OpenReel provides an AI-based video generation workspace. After buying credits you can use them to submit generation jobs. AI output is variable; different inputs may produce different quality, and we do not guarantee that results will meet your particular expectations.
4. Credits and payment
- Credits are a usage allowance within the Service. They have no cash value, are non-transferable and cannot be exchanged for cash.
- Prices are in US dollars (USD) and the price shown is the price you pay; applicable taxes are handled by Creem at checkout.
- Payments are processed by Creem as Merchant of Record. Creem is the seller of record and collects payment for the transaction, and provides you with a receipt. Creem's own terms also apply to your payment.
- The credits used by each generation depend on the options selected, as shown in the workspace.
- Credit packs are one-time purchases and do not renew automatically.
- Refund rules are in the Refund Policy.
5. Your content and rights
- You retain the rights to the content you input and you represent that you have the right to use it (including images, text, people's likeness, product material and music).
- To the extent permitted by applicable law, rights in the generated output are assigned to you, but you are solely responsible for verifying and for your use of outputs, including commercial compliance, likeness rights, trademarks, advertising rules and platform rules.
- You grant us a limited, non-exclusive license to use your content only to operate and provide the Service (for example to process your requests, store results, and for moderation and security).
- Because of how AI works, different users may receive similar outputs; we do not guarantee exclusivity or copyrightability of outputs.
6. Prohibited conduct
You must not violate the Acceptable Use Policy, including generating adult or sexual content, inappropriate content involving minors, unauthorized use of real people's likeness or deepfakes, infringing content, violent or gory content, or illegal content. You must not interfere with the Service, bypass moderation or safety measures, reverse engineer the Service, or abuse it through automation.
7. Moderation and enforcement
We automatically moderate inputs and generated content and may review them manually. We may refuse or remove content and suspend or terminate accounts that violate these Terms. In serious or repeated cases, purchased credits may not be refunded. We may report unlawful content to the relevant authorities as required by law.
8. Intellectual property and infringement notices
The Service itself (software, interface, brand) belongs to us or our licensors. If you believe content on the Service infringes your rights, email [email protected] with proof of your rights, the location of the content and your contact details, and we will act promptly.
9. Disclaimer
The Service is provided "as is" and "as available". To the maximum extent permitted by law we make no warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted or error-free.
10. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential damages arising from your use of or inability to use the Service, and our total liability for any claim is limited to the amount you actually paid for the Service in the twelve months before the claim arose. Nothing here excludes liability that cannot be excluded by law.
11. Termination
You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms. Provisions that by their nature should survive (content, disclaimers, limitation of liability, disputes) will survive termination.
12. Changes to these terms
We may update these Terms. Continued use after an update means you accept it. Material changes will be announced on this page or by email.
13. Disputes and contact
If you have a dispute, please email us first at [email protected] and we will reply within a reasonable time. Payment and refund disputes can also be handled through Creem.